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Contact us
Send Us an Email
Ask us for anything! Your emails will be responded in 24 hours.
For inquiries about orders or help, please contact: service@wintershoe.co.uk
if there is no reply on this email you could also for feel to contact us at follow email address: service@wintershoe.co.uk
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Refund & Return
RETURNS
Our policy is valid within 14 days after signing. If 14 days have gone by since you received your purchase, unfortunately, we can't offer you a refund or exchange.
Our shop guarantees total customer satisfaction with the items you purchase from us.
In order to return an item customer is responsible for shipping back to us.
If you have received your item(s) defective or incorrect:
-Take a picture of the defective/incorrect item(s) showing the issue.
*Further instructions will be given through email.
If you have received your item and would like a refund or exchange:
*Further instructions will be given through email
HOW WILL MY REFUND BE DISTRIBUTED?
-You will be refunded for the merchandise total, plus applicable sales tax paid
-Please be aware that the product must come in its original packaging and must be returned in the original condition that it was received, unused. We reserve the right to decline any item that comes back to us used.
LATE OR MISSING REFUNDS (if applicable)
-If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
-Next, contact your bank. There is often some processing time before a refund is posted.
There are certain situations where only partial refunds are granted (if applicable)
-Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
SALE/PROMOTIONAL ITEMS (if applicable)
Only regular priced items may be refunded, unfortunately, sale/promotional items cannot be refunded.
Coupon Codes
-Discount codes must be applied at the time of checkout - You must press "Apply" to see the order total update.
-We cannot adjust any prices after the order has been submitted.
-Only one code can be used on a purchase
-Coupon codes cannot be applied to previous purchases
CANCELLATION
Orders can only be canceled within 24 hours from the time of purchase. If it's more than 24 hours, we can no longer cancel the order as it has already been fulfilled by that time.
Shipping / Delivery
SHIPPING INFORMATION
Our goal is to offer you the best shipping options, no matter where you live. We deliver to hundreds of customers across the world every day, and we strive to provide you with services of the highest level.
- The time frame of an order delivery is divided into two parts:
- Processing time: 1-3 Days
- Shipping time: 7~15 Days
There are two kinds of charge standards:
-
Free Shipping (Order value over 39.99 GBP) - Arrival in 7 -15 days after processing
-
Standard Shipping (costs ￡4.99) - Arrival in 7 -15 days after processing
- Fast shipping (costs ￡7.99) - Arrival in 5 -10 days after processing. Guarantees that your package is insured against loss, damage or missing contents. To ensure that you are fully protected, we highly recommend that you add Priority Care Shipping to your order.
- Shipping method: 4PX, YunExpress, Wanb Express, UBI or other shipping methods required by customers (please email us and reply within 24 hours)
